Our Policies

Clear. Committed. Transparent. Our policies reflect our values.

Privacy Policy for TinnitusRelief

1. Introduction DrSpectra Wellness Private Limited ("DrSpectra," "we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, process, and safeguard your information when you visit our website (www.drspectra.com), use our services, or interact with us through other channels. This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), India’s Digital Personal Data Protection Act (DPDP Act), and other relevant global regulations.

2. Information We Collect We collect information to provide and improve our services. The types of information we may collect include:

Personal Information: Information that identifies you as an individual or relates to an identifiable individual. This may include:

Name

Contact details (email address, phone number, mailing address)

Demographic information (age, gender - if provided)

Account credentials (username, password)

Payment and billing information (processed securely by third-party payment processors)

Health-related information: Only collected with your explicit consent for specific purposes, such as tailoring device recommendations or support, and handled with the highest level of confidentiality and security.

Non-Personal Information: Information that does not directly identify you. This may include:

Browser and device information (IP address, browser type, operating system)

Website usage data (pages visited, time spent, links clicked) collected through cookies and similar technologies (see our Cookie Policy).

Aggregated data

3. How We Collect Information We collect information in the following ways:

Directly from You: When you create an account, make a purchase, fill out forms (including our contact form at https://drspectra.com/Contact-Us.aspx), communicate with customer support (drspectraclinic@gmail.com, +91 9817270270), or otherwise provide information to us.

Automatically: When you navigate our website, we use cookies, web beacons, and other tracking technologies to collect usage and device information.

From Third Parties: We may receive information from third-party partners, such as analytics providers or marketing partners, in compliance with applicable laws.

4. How We Use Your Information We use your information for various legitimate purposes, including:

Providing and Managing Services: Fulfilling orders, processing payments, managing your account, providing customer support.

Communication: Responding to inquiries, sending transactional emails, providing updates about our services and policies.

Improvement and Personalization: Analyzing website usage to improve user experience, personalizing content and offers.

Marketing and Advertising: Sending promotional communications (only with your consent where required), managing advertising campaigns in compliance with platform policies (e.g., Google, Bing). You can opt-out of marketing communications at any time.

Compliance and Security: Complying with legal obligations, enforcing our terms, protecting against fraud and security threats.

Sensitive Data: Processing health-related information strictly based on your explicit consent, for the specific purpose disclosed at the time of collection, and with robust security measures.

5. Legal Basis for Processing (GDPR & DPDP Act) Our legal basis for collecting and using personal information depends on the specific context:

Consent: Where you have given us explicit consent (e.g., for marketing, processing sensitive data).

Contractual Necessity: To perform a contract with you (e.g., process your order).

Legitimate Interests: For our legitimate business interests, provided they do not override your rights (e.g., website improvement, security).

Legal Obligation: To comply with applicable laws and regulations.

6. Data Sharing and Disclosure We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processing, shipping, data analytics, marketing platforms). These providers are contractually obligated to protect your data and use it only for the services requested.

Legal Requirements: If required by law, regulation, legal process, or governmental request.

Business Transfers: In connection with a merger, acquisition, or sale of company assets, your information may be transferred.

With Your Consent: We may share information for other purposes with your explicit consent.

7. Data Security We implement appropriate technical and organizational measures (such as encryption, access controls, regular security reviews) to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no internet transmission or electronic storage method is 100% secure.

8. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for regulatory compliance, resolving disputes).

9. International Data Transfers If we transfer your personal information outside of your jurisdiction (e.g., outside India or the European Economic Area), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with applicable laws.

10. Your Data Protection Rights Depending on your location and applicable law (including GDPR, CCPA/CPRA, DPDP Act), you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete data.

Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data, subject to certain exceptions.

Right to Restrict Processing: Request limitation of how we use your data.

Right to Data Portability: Request transfer of your data to another entity in a structured format.

Right to Object: Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights (under CCPA/CPRA).

Right to Lodge a Complaint: Lodge a complaint with a relevant data protection authority.

To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

11. Children's Privacy Our services are not directed to individuals under the age of 18 (or the age of majority in their jurisdiction). We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Cookies and Tracking Technologies We use cookies and similar technologies. For detailed information, please see our Cookie Policy. [Note: Link to be added once Cookie Policy is created]

13. Third-Party Links Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third-party sites.

14. Updates to This Privacy Policy We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly.

15. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: drspectraclinic@gmail.com

Phone: +91 9817270270

Contact Form: https://drspectra.com/Contact-Us.aspx

Return Policy for TinnitusRelief

1. Eligibility for Return:

The TinnitusRelief device may be returned within fifteen (15) days from the date of purchase as indicated on the original invoice.
This return policy is applicable only to customers who have purchased the TinnitusRelief device directly from DrSpectra.
International patients are not eligible for returns under this policy.

2. Return Authorization Process:

To initiate a return, the customer must contact DrSpectra's Customer Care department at 9817270270 within the aforementioned 15-day period.
No returns will be accepted without prior authorization from DrSpectra. The Customer Care representative will assess the eligibility for return and provide a Return Authorization if applicable.

3. Conditions for Return:

The TinnitusRelief device must be returned in its original packaging, complete with all accessories including:

TinnitusRelief device
Earphone (1 Unit)
Charger (1 Unit)
Original packaging box
Original invoice

The device and all accompanying accessories must be in working condition and free from any physical damage, including but not limited to cracks, scratches, or other signs of misuse. DrSpectra reserves the right to refuse returns if the device is not in satisfactory condition.

4. Deductions from Refund Amount:

Upon approval of the return and receipt of the device in satisfactory condition, the refund amount will be calculated as follows:

Original Purchase Price minus the following deductions:

Clinic Services: A deduction will be applied to cover the costs of any initial clinic services provided, such as consultations or diagnostic assessments related to the device purchase. The specific amount for these clinic services will be communicated during the return authorization.

Delivery Charges: The actual cost incurred by DrSpectra for the initial delivery of the device to the customer will be deducted from the refund amount. This ensures that the customer bears the expense of the initial shipment.

Minimal Device Amount: A nominal charge representing the minimal usage and potential depreciation of the device during the customer's possession will be deducted. This amount acknowledges the period the device was in use.


5. Return Shipping:

The customer will be responsible for the cost of shipping the device back to DrSpectra.

The device must be securely packaged to prevent damage during transit. DrSpectra will not be responsible for any damage incurred during return shipping.

The return shipment should be sent to the following address:

DrSpectra Clinic 99, Ground Floor New Rajdhani Enclave Near Preet Vihar Metro Station Delhi-110092 Mobile: 9817270270

6. Refund Process:

Once the returned device is received and inspected by DrSpectra, and the return is approved, the refund will be processed within seven (7) working days.

The refund will be issued to the original payment method used for the purchase, after deducting the applicable clinic services, delivery charges, and minimal device amount as outlined in Section 4.

Disclaimer: DrSpectra reserves the right to modify or amend this policy at any time without prior notice. Customers are advised to refer to the latest version of the Return Policy available on the DrSpectra website or by contacting Customer Care.

Terms of Use for TinnitusRelief

1. Introduction and Agreement Welcome to DrSpectra Wellness Private Limited ("DrSpectra," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website, www.drspectra.com (the "Site"), including any content, functionality, and services offered on or through the Site, whether as a guest or a registered user.

Please read these Terms carefully before you start to use the Site. By accessing or using the Site, or by clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Site.

2. Website Use and Conduct

Permitted Use: You may use the Site for lawful purposes only and in accordance with these Terms. You agree to use the Site solely for your personal, non-commercial use, or legitimate business purposes related to your role as a customer or potential customer of DrSpectra.

Prohibited Activities: You agree not to:

Use the Site in any way that violates any applicable national, state, local, or international law or regulation (including, without limitation, laws regarding the export of data or software).

Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm DrSpectra or users of the Site or expose them to liability.

Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Site.

Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site (data scraping).

Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.

Post or transmit any unlawful, threatening, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

3. Account Registration To access certain features of the Site, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Products, Services, and Medical Disclaimer

Product Descriptions: We strive to be as accurate as possible in the descriptions of our products and services. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. Pricing is subject to change without notice.

No Medical Advice: The content on this Site, including text, graphics, images, and information obtained from DrSpectra's licensors, and other material contained on the Site ("Content") are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site. DrSpectra does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by DrSpectra, DrSpectra employees, others appearing on the Site at the invitation of DrSpectra, or other visitors to the Site is solely at your own risk.

5. Orders and Payment All orders placed through the Site are subject to acceptance by DrSpectra. We reserve the right to refuse or cancel any order for any reason. Payment terms are within our sole discretion. Please refer to our Return and Refund Policy [Note: Link to be added] for information about returns and refunds.

6. Intellectual Property Rights The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by DrSpectra Wellness Private Limited, its licensors, or other providers of such material and are protected by India and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

License: These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site strictly in accordance with these Terms for your personal, non-commercial use.

Restrictions: You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as incidentals to normal web Browse.

Please see our Copyright and Intellectual Property Policy [Note: Link to be added] for more details.

7. User Content: If the Site allows users to post content, you are solely responsible for any content you submit. By posting content, you grant DrSpectra a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

8. Disclaimers

Warranty Disclaimer: THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER DRSPECTRA NOR ANY PERSON ASSOCIATED WITH DRSPECTRA MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE. WITHOUT LIMITING THE FOREGOING, NEITHER DRSPECTRA NOR ANYONE ASSOCIATED WITH DRSPECTRA REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. DRSPECTRA HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

Accuracy: While we strive to provide accurate information, we do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

9. Limitation of Liability TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL DRSPECTRA, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

10. Indemnification You agree to defend, indemnify, and hold harmless DrSpectra Wellness Private Limited, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, any use of the Site's content, services, and products other than as expressly authorized in these Terms or your use of any information obtained from the Site.

11. Third-Party Links The Site may contain links to other sites and resources provided by third parties. These links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Governing Law and Dispute Resolution All matters relating to the Site and these Terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India, without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the competent courts located in [Specify City/Region, e.g., New Delhi or Haryana, India]. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. [Optional: Consider adding an arbitration clause here if preferred]

13. Termination We reserve the right to terminate or suspend your access to all or part of the Site for any or no reason, including without limitation, any violation of these Terms.

14. Modifications to Terms We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes.

15. Contact Information To ask questions or comment about these Terms of Use, contact us at:

Email: drspectraclinic@gmail.com

Phone: +91 9817270270

Contact Form: https://drspectra.com/Contact-Us.aspx

Disclaimer for TinnitusRelief

1. General Information Purpose The information provided by DrSpectra Wellness Private Limited ("DrSpectra," "we," "us," or "our") on our website, www.drspectra.com (the "Site"), and through our other communications channels is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

2. No Medical Advice The content on this Site, including but not limited to text, graphics, images, product descriptions, articles, blog posts, and other material, is not intended as, and shall not be understood or construed as, professional medical advice, diagnosis, or treatment. It is for informational purposes only and does not create any physician-patient relationship.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site or information received from DrSpectra. Reliance on any information provided by this Site or DrSpectra is solely at your own risk.

3. Product Information and Use

Effectiveness and Results: While DrSpectra provides information about its medical devices and wellness products, we make no guarantees regarding the effectiveness or specific results you may achieve. Individual results may vary based on factors including, but not limited to, individual health conditions, adherence to usage guidelines, and other variables. Testimonials or examples on the Site reflect individual experiences and are not a guarantee of similar outcomes.

Proper Use: It is essential to use all DrSpectra products strictly in accordance with the provided user manuals, instructions, and any guidance received from your qualified healthcare professional. Improper use may lead to adverse effects or reduced efficacy.

Regulatory Status: DrSpectra products comply with applicable regulatory requirements in the jurisdictions where they are sold. Information provided relates to the approved uses of these devices.

4. No Warranties As stated in our Terms of Use [Note: Link to be added], the Site and all products and services offered are provided on an "AS IS" and "AS AVAILABLE" basis. DrSpectra expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Any warranties provided for specific products are typically those offered by the manufacturer, and details will be included with the product information or packaging.

5. Limitation of Liability As detailed in our Terms of Use [Note: Link to be added], under no circumstance shall DrSpectra Wellness Private Limited, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site or products; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

6. Third-Party Links and Content The Site may contain links to third-party websites or services that are not owned or controlled by DrSpectra. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website from the Site, you do so at your own risk, and you understand that this Disclaimer and our other policies do not apply to your use of such sites.

7. Errors and Omissions While we strive to ensure the information on the Site is accurate and up-to-date, the Site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

8. Jurisdiction The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject DrSpectra to any registration requirement within such jurisdiction or country.

9. Changes to Disclaimer We reserve the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting the updated Disclaimer on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Disclaimer.

10. Contact Us If you have any questions about this Disclaimer, please contact us:

Email: drspectraclinic@gmail.com

Phone: +91 9817270270

Contact Form: https://drspectra.com/Contact-Us.aspx

Data Processing Agreement for TinnitusRelief

Who We Are

Drspectra offers the first-of- its-kind, home-based and clinic-based, end-to- end solutions for people with speech, language and tinnitus issues. The services, which range from diagnosis to treatment, include speedy, innovative, easy-to- use solutions for people with speech and tinnitus problem. The solutions are proven and outcome-based, and designed for people of all age groups. It is a standardized and validated method, proven through clinical trials. Some of these solutions can be used by anyone without any assistance from a trained professional. Drspectra Is a clinical service of Drspectra Wellness Private Limited.

Book An Appointment

Contact Details

Drspectra Wellness Private Limited
H. No.99, New Rajdhani Enclave, Vikas Marg, East Delhi,
Delhi - 110092

DrSpectra Chandigarh
4th floor, SCO142-143, Sector 34A, Landmark - Above DHL Office. Chandigarh - 160022

DrSpectra Mumbai
Zee Nayak Building, Clinic number -103 , Parin Clinic Above Classic Touch, Mahatma Gandhi Road, Vile Parle East Mumbai, Maharashtra 400057

DrSpectra Jaipur Clinic
Lavanya Speech & Hearing Centre - B-4, Bhaskar Flyover, opposite Dainik Bhaskar, Vivek Vihar, Bajaj Nagar, Jaipur, Rajasthan 302015

DRSPECTRA - Bangalore Clinic
Drspectra Tinnitus Treatment Clinic - Evexia Diagnostics Centre, No.80, 1st floor, Sir M Visvesvaraya Road BTM 6TH stage above Raymond's Showroom Bannerghatta road, Bangalore 560076.

+91 9817270270
Drspectraclinic@gmail.com

Sitemap

Delhi Clinic Working Hours

MON
9:30 AM - 7:00 PM
TUES
9:30 AM - 7:00 PM
WED
9:30 AM - 7:00 PM
THUR
9:30 AM - 7:00 PM
FRI
9:30 AM - 7:00 PM
SAT
9:30 AM - 7:00 PM
SUN
Off
© Drspectra wellness Private Limited . All rights reserved